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GPS, Global Processing Services

International Trading Partnership

A local counterparty for cross-border business.

GPS represents international brands and institutions inside Sri Lanka, and gives Sri Lankan organisations a working route outward. Government to government, government to business, and business to business.

01

What we do

Most cross-border relationships do not fail on the agreement. They fail on the thousand small operational steps that follow it, in a country where neither side has anyone on the ground.

GPS exists as that ground. An overseas principal gets a Sri Lankan counterparty that answers the phone, handles the customer, processes the paperwork and reports back, without the principal having to register an entity, hire a team or learn a regulator.

The same infrastructure works in reverse. A Sri Lankan business or public body that needs a counterparty overseas can use the group’s footprint and its incorporation practice rather than starting from nothing.

What GPS brings to a representation mandate is not novel: it is the contact centre, back office and administration capability the group already runs, pointed at one brand instead of many.

02

How partnerships work

Three kinds of mandate. The counterparties differ; the operational work behind them is largely the same.

G2G

Government to government

Where two states already have an agreement in place, someone has to turn it into a working programme: counterpart introductions, documentation, scheduling, and a single point of contact who is answerable when a step stalls. GPS acts as that operational layer in Sri Lanka, alongside the parties rather than in place of them.

G2B

Government to business

Public bodies buying from, or contracting with, international suppliers need a local counterparty who understands both the procurement side and the supplier's commercial reality. GPS handles the correspondence, the paperwork and the follow-through, and keeps both sides briefed on where a matter actually stands.

B2B

Business to business

The largest share of the work. An international company wants to reach Sri Lankan customers without opening an entity, or a Sri Lankan company wants a route into an overseas market. GPS carries the local representation, the customer contact and the administration behind it.

What a representation mandate contains

Market representation

A named local presence for a brand that has none: enquiries answered in-country, in local languages, on local hours.

Customer acquisition

Awareness, qualification and sign-up handled end to end, using the contact centre and telesales capability GPS already runs for other clients.

Onboarding and fulfilment

Application handling, verification, documentation and doorstep delivery where the product requires it.

Collections and payments

Local payment routes for an overseas-billed product, so a customer in Sri Lanka can pay in a way that is normal to them.

Aftercare

Support does not stop at the sale. The same team handles queries, changes and escalations for the life of the relationship.

Reporting to the principal

The brand owner sees pipeline, conversion and service performance in their own format, on an agreed cycle.

03

Go2Canada Mobile: the model in practice

In October 2024 GPS formed a strategic alliance with Go 2 Mobile to launch the Go2Canada Mobile plan for Sri Lankans travelling to Canada.

Global Processing Services forms a strategic alliance with Go2Canada Mobile

Go 2 Mobile is a fast-growing Canadian consumer services company, authorised by the Canadian telecommunications group TELUS Communications Inc. to provide mobile services for newcomers to Canada, powered by TELUS’ consumer brand Koodo.

The alliance is a straightforward illustration of what this pillar is for. A Canadian brand needed to reach and serve a Sri Lankan audience before those customers ever arrived in Canada. GPS supplied the local presence: the enquiry handling, the sign-up, the documentation and the payment route, in Sri Lanka, in advance of departure.

Benefits set out at launch

Pre-arrival connectivity

The number is live before the flight, so a newcomer lands already reachable.

Doorstep service

The SIM and the paperwork are handled in Sri Lanka, before departure.

Affordability

A newcomer plan priced against Canadian retail rather than a roaming tariff.

Pay from anywhere

The account can be settled from Sri Lanka or from Canada.

Payment gateways

Local payment routes, rather than requiring a Canadian card on day one.

Health covers

Health cover options offered alongside the mobile plan.

Plan as announced, October 2024

  • 75GB data
  • Unlimited Canada-wide calls
  • Unlimited Canada-wide and international text messaging
  • Unlimited international calls to the home country
  • Caller ID and voicemail
  • No fixed-term contract
  • No setup, activation or SIM card fees
  • Shock-Free Data coverage protection
  • Discounts on home internet and other perks
  • Canada-wide coverage
  • CA $35 plus taxes per month

These are the terms published when the plan launched. Current pricing and inclusions should be confirmed before you sign up.

For the Go2Canada Mobile plan, call +94 770 034 425.

The Koodo mobile plan detail published with the Go2Canada Mobile announcement

04

Working with us

Representation is a long relationship, so it is worth being specific early about what each side carries.

A first conversation covers the market you want to reach, the customer journey as it exists today, and which parts of it you want GPS to hold. From there GPS scopes the mandate: the functions covered, the service levels, the reporting, and the commercial basis.

Nothing on this page is a quotation. Terms depend on the sector, the volumes and the regulatory position of the product in Sri Lanka, all of which are worked through before anything is signed.

Next step

Bring your brand to Sri Lanka, or take yours out.

Tell us the market, the product and the customer you are trying to reach. We will come back with a scoped representation mandate and a commercial basis for it.

Start a conversation