Global Processing Services

About Us

A BPO company in Colombo, Sri Lanka, providing customer care, tele sales and back office operations to clients at home and overseas.

Our story

Global Processing Services (Pvt) Ltd is a BPO company based in Colombo 4, Sri Lanka, serving clients both locally and internationally. We provide world class customer care operations, tele sales and internal business functions to our clients as a way to help them handle the non-core aspects of their business.

We are in business to generate revenue and make a profit, and our vision is to offer high value service to our clients and to ensure that we not only meet our clients' expectations but exceed them as well. We also intend to be amongst the top BPO companies in Sri Lanka.

Procuring the best equipment with which to handle our business is a must for us, so that we can provide our clients with the best service. We also build a business structure that runs smoothly and allows us to achieve our desired goals and objectives.

We hire the right number of employees who are qualified and competent, who are aligned with our vision as a company, and who are committed to ensuring that we attain the height we intend for our business.

We provide a conducive and work friendly environment for our employees so that they are able to focus on work. We also ensure that they get the right training, which not only enhances their skills but boosts our productivity as well.

GPS colleagues together at a team gathering

The GPS team together in the Colombo office

The GPS team gathered together in the Colombo office

The earlier GPS offices: the original floor, a team briefing, the vision statement on the wall, and the boardroom as it is now

Paranitharan Nadarajah and Evangeline Paranitharan speaking on stage at company events

What we are here to do.

At our core

Our employees, our clients, and their customers are at the heart of everything we do.

Our vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.

Our mission

Make our clients more competitive.

Our slogan

Your Journey is Our Story

Our business structure

Building the best business structure is very important to us as a business that takes its affairs very seriously, and we go the extra mile to hire the best hands: people who are not only highly qualified but who also have the experience to ensure that we attain our desired goals and objectives here at Global Processing Services.

We source highly intelligent individuals who understand what it means to work with a company such as ours, and who help us become the preferred BPO company for our clients in Sri Lanka as well as globally.

We therefore ensure that the employees we take on understand and are aligned with our goals as a company, and our management staff ensures that our business ethics and standards remain high at all times.

Because we are not a conventional BPO company, given the range of services we offer, we hire more employees than the average BPO company to handle all the various responsibilities and tasks, so that every part of the company runs smoothly as one unit, with everyone knowing and understanding their responsibilities.

Our values

Our values assist us in attaining our targets and help us plan to acquire the desired outcomes. Our corporate values act as our guideposts to define the path we need to stick to, for our business relations with our clients and the networks in which we work.

Global Mindset

We think globally, respect cultural diversity, and provide equal opportunities for all employees.

Quality

We believe in continuous improvement through innovation, process enhancement, and teamwork.

Sustained Growth

We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.

Pride in Execution

We deliver consistently superior business results by excelling in what we do for our clients.

Integrity

Integrity is the cornerstone of all our dealings, be it with our employees, customers, suppliers, government, or the communities we serve.

Customer Focus

Our customer is at the centre of all we do, and we always deliver the results.

Leadership

GPS is run by the two people who founded it. Between them they carry nearly thirty years in global banking, client due diligence and risk, which is the same discipline the group now sells: the regulated back office, run properly, at a distance.

Paranitharan Nadarajah

Group Executive Chairman

MBA (UK) Bus & Fin, ABE UK, IABF

Para, with 20 years of experience in Global Banking & Finance, is a founding member of GPS, overseeing operations and management. He plays a key role in strategic decision-making for the company.

Evangeline Paranitharan

Group Chief Executive Officer

MBA (UK) Bus & Fin, CIM UK, IABF

Evangeline is a business strategist with 18 years of experience in Client Due Diligence and Risk Management. She has worked with multiple global financial institutions, effectively connecting stakeholders to drive revenue growth.

Our people

The people behind the work.

Harindra Perera

Director, InsureTech

ACII (UK), ANZIIF (Snr. Assoc), MBA (UK), MSc Strategic Management, BTH (USA), CITIP (UK), Chartered Insurer

Over 30 years in the insurance and business sectors. He is key in shaping strategic decisions and driving operational success, and his leadership and expertise in innovation and customer engagement have been pivotal in the company's growth.

H Mauritz

International Partner Relationships

Managing strategic international partnerships, stakeholder relationships, cross-border collaborations, and business development opportunities across global markets.

Andrew Davy

Senior Consultant, Software Products

BSc (Hons) Psychology (UK), Ex. MSc Info Sec (Malaysia), CSPO

An accomplished ICT leader with 12 years of experience in product innovation, business development and AI-driven strategy. Andrew's career spans senior roles including Associate Director, and Head of Agentic AI Products and Product Management in leading IT companies in Sri Lanka.

Lakshika Sampathawaduge

Chief Operating Officer

Registered Coordinator OSP USA, Six Sigma Green Belt QAI, Workforce Professional QAI, CSM

A strategic operations leader with 22 years of strong track record in business management, organizational effectiveness and execution. Brings expertise in translating business strategy into scalable operations, strengthening processes and fostering high-performing teams. Plays a key role in driving efficiency, innovation and sustainable organizational growth.

Chamila Mawilmada

Consultant Software Architect

BSc (Hons) Computing & Information Systems (London Met, UK), IAD & IDCS (NCC, UK), BCS (UK)

A technology specialist with 18 years of experience in software architecture, solution design and modern application development. Brings a structured approach to designing scalable, secure and maintainable technology solutions while aligning technical decisions with business objectives. Supports organizations in building robust technology foundations for long-term growth.

Brendon Johaan

Head of Industry Partnerships

A strategic ecosystem leader focused on connecting industry stakeholders, partners and organizations with relevant technology solutions. Builds and nurtures strong ecosystem relationships, identifies opportunities for collaboration and ensures industry needs are effectively translated into meaningful solution opportunities. Plays a key role in expanding the organization’s industry reach, partnerships and long-term ecosystem value.

Sajani Ravichandran

Senior Lead, Data and AI

A data and artificial intelligence professional with expertise in transforming data into actionable business intelligence and innovative AI-driven solutions. Brings strong capabilities in data strategy, analytics, AI adoption and solution development, helping organizations leverage emerging technologies to improve decision-making, efficiency and competitive advantage.

Isanka Sandamali

Head of Customer Success

A customer-centric leader focused on building lasting client relationships and ensuring measurable value from every engagement. Brings strong expertise in customer experience, relationship management and service excellence, working closely with clients to understand their evolving needs and drive successful outcomes. Plays a key role in strengthening customer loyalty and long-term partnerships.

Aluthapalage Anjalee Uthpala

Manager, Customer Success

A customer success professional focused on delivering a seamless client experience and building strong, trusted relationships. Brings expertise in client engagement, service coordination and ongoing relationship management, ensuring customer needs are understood and effectively addressed. Contributes to client satisfaction, retention and continued business growth.

Next step

Let's work together on your next project.

Tell us the process you want to move and we will come back with a scoped proposal, a delivery plan and a price. Usually within five working days.

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